Terms and Conditions

Encounter Edu is committed to safeguarding your privacy online. We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications about Encounter Edu that may be of interest to you, either electronically or otherwise. The ‘personally identifiable information’ is information that enables us to identify you, such as your email address, name, title, and address.

Please read the following policy to understand how your personal information will be treated. This policy may change from time to time so please check back periodically.

This policy will let you know:

  1. What personally identifiable information is collected from you
  2. How your information is used
  3. Who is collecting your information
  4. With whom your information may be shared
  5. What choices are available to you regarding collection, use, and distribution of your information
  6. How you can access, update or delete your information
  7. How Encounter Edu treats your personal information
  8. About children’s privacy
  9. The kind of security precautions that are in place to protect the loss, misuse, or alteration of your information

1. What personally identifiable information does Encounter Edu collect from me?

Like many websites, Encounter Edu uses cookies in order to provide you with a more personalised web service. A cookie is a text-only string of information that we pass to your computer’s hard disk through your web-browser so that the website can remember who you are. Cookies cannot be used by themselves to identify you. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. For more information about cookies, please see www.allaboutcookies.org.

We use two types of cookies on our website:

  • per session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave the site; and
  • persistent cookies, which remain in the cookies file of your browser for longer (although how long will depend on the lifetime of the specific cookie) . These cookies are used to store state information between visits to a site. We use persistent cookies to provide certain services, so that you do not have to log-in repeatedly between visits.

If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the Encounter Edu site to the full, we recommend that you leave them switched on. For instructions on how to stop cookies being installed on your browser, please see http://www.allaboutcookies.org/manage-cookies.

2. How does Encounter Edu use my information?

Encounter Edu uses the information we collect about you to help us with understanding more about how our site is used and to be able to send you communications that may be of interest to you, either electronically or otherwise. Encounter Edu will also send you communications regarding changes in policies such as this one and any system updates to the site. As a Community Interest Company, Encounter Edu also needs to report on the impact of its work. As such, we may contact you for feedback if you download resources or register for events.

3. Who is collecting your information?

When you are on the Encounter Edu website and are asked for personal information, you are sharing that information with Encounter Edu alone unless stated otherwise. Encounter Edu is the trading name for Digital Explorer Community Interest Company, registered in England and Wales with company number 06388774, and with registered office Edinburgh House LG.01, 170 Kennington Lane, London, SE11 5DP, UK.

4. With whom does Encounter Edu share your information?

As a general rule, Encounter Edu will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it, or for our partners to be able to provide educational services for which you have registered such as live lessons.

5. What are my choices regarding, collection, use and distribution of my information?

If you indicated that you are interested in receiving regular information about Encounter Edu's future projects, we will send you communications regarding Encounter Edu's work and activities, either electronically or otherwise.You are able to set your communications preferences during the registration process and by visiting the Account Preferences section of your profile when logged in. Encounter Edu may still need to contact you for statutory, system and reporting purposes. Encounter Edu does not sell, rent or share user information with anyone.

6. What is Encounter Edu's policy on allowing me to update, correct, or delete my personally identifiable information?

The accuracy of your individual identifying information is important to Encounter Edu. If you change email address or any of the other information we hold is inaccurate or out of date, please update this in the Account Preferences section of your profile when logged in. Alternatively, you may email us at [email protected], or write to Encounter Edu at Edinburgh House, 170 Kennington Lane, London, SE11 5DP, UK with the details, or to ask us to delete personally identifiable information.

7. How does Encounter Edu protect my personal identifiable information?

Encounter Edu is committed to taking reasonable steps to protect the individual identifying information that you provide to us.

8. What about children’s privacy?

The safety of children is very important to us. Our website education pages do not require nor collect personal information from children. Children should always ask a parent for permission before sending personal information to anyone online. For more information about staying safe online, visit: www.thinkuknow.co.uk.

9. What security precautions are in place to protect the loss, misuse, or alteration of my information?

When you give Encounter Edu personal information, that information may be stored and processed outside of the UK and we take steps to ensure that your information is treated securely. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Encounter Edu cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

We reserve the right to change these Terms and Conditions, in which case we will notify you via a message either electronically or otherwise.

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