Encounter Live FAQs

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1. What is it?

Encounter Live is free and a unique way for schools to participate in interviews with experts, submit questions for the Ask-Me-Anything (AMA) sessions, and follow and complete live investigations. It combines live video-links, with Encounter Edu's resources, videos and virtual reality content to create an engaging and integrated approach to learning.

2. How do I get started?

Register for a user account and sign up for our newsletter to receive the latest information about live events and new units of work on the website. There is further guidance provided in the Encounter Live support Professional Development collection.

3. How does it support my class / students?

The live events are all linked to our other teaching tools, the Discovery Zone (video, galleries, interactive activities and 360 virtual reality), Teacher Resources (curriculum-aligned units and lessons) and the tried-and-tested Professional Development (subject updates).

4. How does this fit in the curriculum?

Each of the topics covered by our live events has direct links to the curriculum. These can be found by looking at the linked resources on an individual broadcast. For instance, the Live investigation - Keeping Warm, connects to learning about the insulating properties of materials. In addition, all broadcasts are designed to develop students' subject knowledge, skills, career aspirations and community development. So, you may find that a broadcast helps with developing working scientifically skills or an environmental topic, or focuses on students interacting with an expert in the field.

5. What impact will this have on my students?

Live sessions create first person classroom encounters, not only developing students’ knowledge and understanding but also igniting curiosity and developing empathy.

6. Why should I do this?

Encounter Live is a great way to liven up topics in the classroom. This is a unique experience for students to engage with and ask questions of experts. The speakers also act as role models, inspiring careers that young people may not have considered.

7. How do I run it in my classroom?

To watch the Encounter Live broadcasts, you will need a networked device (desktop, laptop or tablet) and connection to a projector which students can view. You need to register for a user account and sign up for the appropriate sessions. To participate in the live chat, you will need a YouTube account. For further information there are several subject updates that could assist you, including How to: Book Encounter Live Sessions and How to: Participate in Encounter Live Chat.

8. What are the supporting materials?

For further guidance view the subject updates available in the Encounter Live support collection.

9. Does it come with training?

Not specifically, but there is a wealth of further guidance available in the Encounter Live support collection. You can also watch previous live events such as Coral Live 2018 which was broadcast from Curaçao at the CARMABI research centre, where you can see what to expect from the live sessions.

10. Where can I see more live events to sign up to?

All notifications about upcoming live events will be available in the Encounter Live section or the News and Events section. They will also be mentioned on social media and in our newsletter.

11. How far ahead do I need to book?

Ideally, book as soon as possible, and preferably at least 4 weeks in advance. This will give you time to organise relevant lessons to prepare for the live broadcast. Also be aware that submission of questions and shout-outs in advance closes 24 hours prior to the broadcast going live. We do this, so the field team has time to organise all the questions we receive in advance.

12. How much time will it take?

Each broadcast is 45 minutes long.

13. What can I do if I can’t access YouTube at school?

If you are unable to access YouTube due to security reasons you may need to enlist the support of your school's IT technician, so they can adjust the internet security settings. They will need to unblock both YouTube and Encounter Edu for you to have full access. If your school works with LGfL to supply your internet, specific instructions for unblocking YouTube are available. You may also wish to test your connection and internet settings in advance. The best way to do this is to select a video from YouTube Live featured content with live chat enabled and ensure you can watch both the video stream and chat.

14. Who should watch these broadcasts?

Students of all ages from 5-16 are welcome and encouraged to view and participate in the sessions. Guidance on the age appropriateness of each session is included in the broadcast details. These age guidelines relate to how the speakers will pitch their responses, and does not prevent students in other age bands taking part. Just be aware that older students may find a session pitched for a younger audience over-simplistic and a younger students may find sessions pitched to an older audience too complex.

15. Is it safe and how it is moderated?

Yes, the live chats are closely moderated by an Encounter Edu team member and any participants who make irrelevant comments will be blocked. To ensure the safety of yourself and your students we would suggest that no student surnames are shared, and no personal information is submitted via the live chat.

16. Is the live chat safe?

Yes, it is always moderated by a member of the Encounter Edu team. Students should only participate under adult supervision, it is the expectation that the teacher will contribute to the live chat on behalf of the students.

17. What child protection is in place?

All Encounter Edu staff who potentially communicate with children are DBS checked.

18. How can I interact?

For registered users, the option to submit questions and shout-outs is available from the Encounter Live section of the user profile. To take part in the live chat, you will need to create a YouTube channel and be logged in. This is because we use YouTube Live as a streaming platform. Further guidance on creating a YouTube channel and using the live chat is available.

19. What happens if I miss a session? How can I catch up? Can I book another slot?

If you miss a session, you can watch them all on catch-up by selecting the broadcast page. You can also book another upcoming session. You can book as many sessions as you like.

20. What are the booking steps?

These can be found in How to: Book Encounter Live Sessions.

21. Will my class feature?

Unlike some other forms of live streaming education, we do not feature video from audience classrooms. This is both for child protection reasons and to ensure that all classes can take part on an equal basis. Your class and students can feature by submitting a shout-out and by including the first name of students with any questions you submit in advance or via the live chat.

22. How do we send our questions in advance?

When you book the session, you will see it in your Encounter Live section of your profile. When you review your booking, you should see an option to add questions. You can submit up to five questions from your students.

23. Why should I send my questions in advance?

By submitting a request for a shout-out and questions via your account profile, you guarantee a mention and it increases the likelihood of your students’ questions being answered.

24. How do I check my time zone?

Each broadcast shows the time as UTC in preview. UTC stands for Universal Time Coordinated, and is the international standard for time. In the past, this was known as GMT or Greenwich Mean Time. On each individual broadcast page, we have included the broadcast time in a selection of major time zones, as well as a link to check for your specific location. Given the international audience for Encounter Live and the variations in daylight savings changes, we recommend you double-check the time of each broadcast you book.

25. Why are the sessions no longer available as one-to-one?

We want as many students as possible to benefit from our live sessions and broadcasts allow for more classes to participate. We also want you to be able to plan better and know in advance that you will definitely be able to take part in a broadcast at a certain time and date. Live broadcasts also mean that all sessions are available to watch on catch-up, in case you miss the live session or your time zone means your class is still in bed when the transmission goes out.

26. Why are the session free to access and participate in?

Wherever possible, we work with partners and funders to ensure that our education offer is free to all schools wherever they are.


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